Questions & answers
The things people ask before they call.
Everything below is answered in the order you'd actually want it — from who turns up and how long Simon has worked the area, through the jobs he takes on, booking and pricing, to why the reviews are the real guarantee.
About SB Electrical
Who will actually turn up to do the work?
Simon — every time. SB Electrical is an owner-led, one-electrician business, so the person you speak to on the phone is the person who does the work. No call centre, no rotating crews, no subcontractors.
How long has Simon been working in the area?
Simon has been working as an electrician across the Berkhamsted area since 2007, and set the business up under his own name — SB Electrical — in 2020. Much of his work comes from customers passing his number to a neighbour.
Why do so many of your reviews mention neighbours?
Because that's how most of Simon's work comes in. Several reviewers were first recommended to him by a neighbour, then went on to recommend him to their own. It's the kind of word-of-mouth reputation you can only earn one satisfied home at a time — and it's reflected in 49 straight five-star Google reviews.
Where are you based?
At St Edmunds in Berkhamsted, Hertfordshire (HP4 2HS). From there Simon covers more than thirty towns across Hertfordshire and Buckinghamshire.
The work we do
What kind of jobs do you take on?
Domestic electrical work of every kind: full rewires, new installations, consumer unit and fuse-board replacement, smart LIGHTWAVE lighting, power and lighting circuits, fault finding and repairs, kitchen and wet-room electrics, home networking, smart switches and video doorbells, outdoor lighting — plus 24-hour emergencies.
Do you fit smart lighting and smart switches?
Yes — smart lighting is one of Simon's specialisms. He works with the LIGHTWAVE system, advises you on the right models to buy, swaps your existing switches over neatly and sets everything up on your phone. Reviewers describe him as friendly, knowledgeable and full of useful advice on smart bulbs, switches and video doorbells.
Is any job too small?
No. From a single smart switch or a faulty oven element to a full house rewire, Simon takes on the small jobs with the same care as the large ones — customers regularly call him back for exactly this reason.
Booking & response times
How quickly can you attend?
For emergencies, quickly — SB Electrical runs a 24-hour call-out service, seven days a week, and reviewers describe Simon going the extra mile to fit urgent work in. For planned work, he'll agree a date with you when you get in touch.
Do you really offer a 24-hour call-out?
Yes. There's a genuine 24-hour emergency call-out service across the Berkhamsted area — a fast response is one of the things customers mention most, describing urgent work being accommodated the same week.
Will I have to wait in all day?
No. Simon agrees a time with you and turns up when he says he will — punctual and personable are words that come up again and again in the reviews.
How do I book?
Call 01442 979351, or email sb_electrical@icloud.com with a few details about the job. A photo often helps Simon give you a quicker, clearer answer.
Pricing & the way we work
How much will it cost?
Simon gives you an honest, up-front price before any work starts, with a plain-English explanation of what's involved. Several reviewers phoned first simply for advice — and found him happy to help before there was any job at all.
Will the price change once you've started?
You'll have a clear price agreed before work begins. If something unexpected comes to light, Simon talks it through with you first — no surprises added to the bill.
Will you leave a mess?
No. Simon is described by customers as thorough, conscientious and personable — he tests his work, tidies up after himself and talks you through what he's done before he leaves.
Peace of mind
Why should I trust SB Electrical?
The clearest answer is the reviews: 49 Google reviews, every single one of them five stars, from real customers across Berkhamsted and the surrounding towns. Many were sent to Simon by a neighbour, and many have had him back repeatedly. A long, unbroken track record like that is the strongest guarantee a local electrician can offer.
Do customers come back?
Constantly. Reviewers describe using Simon first for one job, then having him back for others — quick to respond, punctual and personable, and happy to recommend to friends and neighbours.
Still got a question?
Call Simon and ask — day or night for anything urgent. He'll give you a straight answer.